Unified Communications hereafter refered to as UC, is not a single product, but rather a package of products that provides a consistent unified user interface and user experience across multiple devices and media types. UC is the integration of real-time communication services such as instant messaging (chat), IP telephony, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax)
As technology advances, more and more devices are becoming 'network aware' forcing IP-based networks to be integrated into building infrastructure and household utilities. This has resulted in proliferation of network hardware owing to the increasing number of 'network capable' endpoints. Therefore, in a wider perspective, UC can encompass all forms of communications that are exchanged via the TCP/IP network medium to include other forms of communications such as IPTV (Internet Protocol Television) and Digital Signage Communications as they become an integrated part of the network communications deployment.
The Internet and IP-based networks are increasingly being used as alternatives to the PSTN (Public Switched Telephone Network), and for this reason, IP Telephony (IPT) solutions are an integral part of Unified Communications. As the world gradually changes into the Next Generation all-IP Telecom Networks, most corporates choose IPT as a strategic starting point towards the ultimate goal of having a complete IP network environment. As the Unified Communications Team of Centraman Systems, we have taken it upon ourselves to address the business objectives compelling the change from legacy TDM systems to engaged network IP Telephony solutions and excel at delivering organization-wide availability, manageability, security, and excellent voice quality under the harshest network conditions.
Some of these compelling objectives include:
- The desire to improve employee flexibility and productivity
- Provide highly secure, reliable, scalable communications that take advantage of your LAN and WAN
- And most importantly, reducing operational costs!
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